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For some, customer is the
king. For others, customer
is the god.
To me, customer is a
beloved friend I
strive to make happier. |
Vadim Kotelnikov |
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Loving
Customer Relationships
Care about your customers. Don’t be too obsessed with acquisition of new customers,
work harder to retain the existing ones because it’s
more rewarding.
Remember that when a new customer says
“Yes" the loving relationships are only just beginning.
Nurture a burning desire for long-term loving customer
relationships if you want to maximize customer lifetime
value and reduce customer acquisition cost...
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