Contents

1. Create Value, Build Relationships, Influence

Your People Skills 360

The Role of Your People Skills

Strive To Make People Happier

Become a Generous Star

Create Greater Value for People Around You

Win-Win Mindset

A Short Course in Human Relations

The Tao of Building Relationships

The Tao of Influencing People

Rapport – the Key to Influencing People

Solving People Problems

Effective Conflict Resolution: No-Lose Method

Internal and External Conflict Resolution

Effective Negotiations: Reaching a Wise Agreement

Wise Negotiation DOs and DON'Ts

Separate the People from the Problem

Principled Negotiation: 9 Principles

2. Understand People

Understanding People's Perceptions

Perceptual Positions

Empathic Listening

Mental Maps

Six Fundamental Patterns of Cultural Differences

Yin and Yang of Cultural Intelligence

3. Communicate

The Tao of Communication

Communication GEM

The Way Your Message is Conveyed

Most People Prefer to Talk To Great Listeners

Effective Listening

The Tao of Effective Listening

Active Listening

How To Sell Your Ideas To Other Stakeholders

How To Make Effective Presentations

10 Essentials of Effective Communication

 4. Lead

Leader 360

Ten3 Global Survey: Above All Leadership Is About...

Lead by Example

9 Roles of a Team Leader

Super-Leadership

The Tao of Leadership

Inspirational Leader: 10 Roles

How To Lead Creative People

Leader As Servant

Lateral Leadership

7 DOs and 7 DON'Ts of Lateral Leadership

Leading Up

5. Coach

Effective Coaching: Definition and the Keys to Success

Coach 360

Selecting an Appropriate Coaching Style

GROW Model

Instant Payoff Coaching

Feedback

The Tao of Coaching